The London Heathrow Skyteam ‘Exclusive’ Lounge is located in London Heathrow’s Terminal 4 next to Gate 10. This is convenient and close to the Gates that Skyteam uses. The KLM and AF Gates are only a few steps away. The Lounge has been recently renovated and features a full service bar with plenty of wines as well as a self-service food bar with hot and cold snacks.
The contemporary decor features live plants and vegetation inside the walls. The air feels extremely fresh. In the back there is a fully equipped Spa that offers massages and facials by appointment – but without extra charge. Here is a menu of the available treatments:
Upstairs, passengers can find an almost identical lounge setting, with the advantage that it is easily missed and therefore quieter than downstairs. Upstairs, you can also find comfortable day-beds with blankets. They are all in individual small rooms, so perfect for a nap after a long flight on a long layover.
The only disappointment was, that no flight booking /rebooking assistance was available. My KLM flight was delayed and my connection sure to be missed. The lounge reception was not able of handling any requests for KLM in regards to rebooking or changing flights.